It had been a busy morning in the office. Nigel had put together a rather long report and statistical analysis for this week’s sales meeting. He stopped whilst looking at the empty desks around him. And then he realized Duncan, the new telesales executive was having another conversation with himself, and this time it looked serious. Great! Nigel relaxed and closed his eyes. As he began to doze off, he sunk deeper into his padded executive chair. He felt his neck relax as he slumbered off into sleepy land. Suddenly, Nigel was not in his office, but in a room full of proactive salespeople! They picked up calls within three rings and were so, well, proactive! And they knew how to communicate! As Nigel listened to the conversations around the room, he knew he was dreaming. Open questions, Excel spreadsheets being filled in, and the CRM system was totally up to date! Surely, he had traveled to sales office heaven, not the offices of Pratts Plumb and Gooseberry Conserve, Norfolk Keys. ...